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We
ship all products in the UK as per the table below.
Outside these areas we ship all orders at competative
rates and no matter what size of order placed, please
refer to the table below.
We ship all orders by Royal Mail, within seven working
days of receiving your order. However, it can take longer
depending upon our stock levels and the time of year.
If it is going to take longer than 14 days we will email
you to confirm a delivery date, should this not be acceptable
you may cancel your order and it will be refunded immediately.
International orders are shipped using International
Recorded Delivery or International Parcel delivery.
To
check the status of your shipment please click here,
to visit our tracking page.
Please
do check the status before contacting us as 99% of the time the Post Office have
attempted delivery and your package is awaiting collection. Note: if this is the
case you should have been posted a card indicating such.
From
October, and running up to Xmas, please also note that
deliveries may be delayed due to the volume of orders
that we receive over this period of time.
Special orders such as limited edition gold CD's and
montages can take a few extra days as they are all made
to order just for you.
Any questions over delivery please do email us at mydelivery@movie-stuff.co.uk
and we'll do our very best to get your question answered.
Don't forget, we are only human and mistakes are sometimes
made but we will do out utmost to resolve any delivery
issues as quick as possible. Please include a copy of
the receipt sent to you after placing your order as
this will enable us to trace your order immediately.
If you don't have this receipt don't worry; just send
us as much information as possible including your name,
address, how paid for, what you ordered and approximate
date of ordering.
Any damage, shortfall, or non-delivery must be notified
to us within fourteen days of receiving our despatch
email, which informs you that we have shipped your order.
Please do give the package sufficient time to arrive,
especially around bank holidays, Easter and during the
Christmas and the New Year period. For guaranteed Christmas
delivery please order by the 15th December, orders after
this date may not arrive in time.
Please don't forget that film cells and presentations
usually take around 7-10 working days before shipping,
and gold/platinium discs around 14 days. Delivery times
from dispatch are as in the table below:
| Destination |
Shipping
Time |
Cost |
| UK |
1-3
working days |
UK
delivery is FREE when you spend over £50! |
| |
|
A
small charge is made for orders less than £50.00
as follows:
| to
£1.99 |
£2.00 |
| £2.00
to £3.99 |
£2.50 |
| £4.00
to £9.99 |
£3.00 |
| £10.00
to £19.99 |
£3.50 |
| £20.00
to £29.99 |
£4.00 |
| £30.00
to £39.99 |
£5.00 |
| £40.00
to £49.99 |
£6.00 |
|
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|
|
| Europe |
3-5
working days |
| to
£29.99 |
£8.00 |
| £30.00
to £49.99 |
£12.00 |
| over
£50.00 |
£16.00 |
|
| North
America |
5-10
working days |
| to
£29.99 |
£12.00 |
| £30.00
to £49.99 |
£16.00 |
| over
£50.00 |
£18.00 |
|
| Elsewhere |
5-15
working days |
£18.00 |
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| For
deliveries outside the UK and Ireland you must pay
for the goods ordered by Paypal and not by any other
method. |
We do not and will not ship any products to Nigeria
at present due to the risk of fraud.
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